Customer Support Center

When Will My Order Arrive?

Last Updated: Sep 09, 2014 09:02PM PDT

Every product on our site has an estimated Lead Time. That is the number of business days it takes for an item to be processed, or produced, and prepared for shipment at the warehouse. In order to provide great selection, we ship from numerous warehouses located throughout the continental United States. Lead Times are based on a variety of factors. Some items are stocked and can leave the warehouse in 1-3 weeks, while others may actually be produced for you and take longer to leave the warehouse(e.g. 6-8 weeks). The product pages will display the estimated Lead Time. Look for "Leaves warehouse in approximately _____" to determine how quickly your order can leave the particular warehouse of origin.

As a General Rule:

  •  In-Stock Product: "In-stock" products will typically leave the warehouse in approximately 1-3 weeks.

  •  Special Order Product *: "Special Orders" will typically leave the warehouse in approximately 6-8 weeks.

*Note: Please be aware that if there is a specific leather color for the style you are looking that is "In-Stock", then it will be noted on the product page. All other leathers or leather furniture styles are classified as "Special Order" and the furniture will be built specifically to fill your order. Timing estimates unfortunately cannot be guaranteed and Special Order production may take extra time. Please understand that we cannot cancel Special Orders after 48 hours.

For White Glove Premium Delivery, delivery usually occurs within 10-14 business days of the date the items leave the warehouse. With this delivery type, all items are unwrapped and pre-inspected by the white glove provider after pick up. The entire order is inspected from top to bottom to ensure that it is defect free, prior to being blanket wrapped, released for shipment and matched with the next route to your area. At that point, the delivery company's customer care team will schedule the delivery with you directly. For more information on how your delivery will be scheduled with you, please see our information on how your order will ship.

For items shipped using Parcel Services such as UPS, or Fedex, delivery will usually take 1-10 days after the order leaves the warehouse.

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