Customer Support Center

Return Policy

Last Updated: Sep 13, 2015 08:05AM PDT
Our company offers one of the absolute best return policies in the industry. If you've received an item that wasn't quite what you were expecting, decide it just doesn't help you achieve your design goals, or whatever your reason may be, you'll never be stuck with an item that you don't want or can't use. You can return your purchase within 30 days of receipt for an exchange, or refund of the purchase price excluding shipping and handling costs. Many of the products we sell include free shipping, so please be aware that if one of these products is returned our actual outbound shipping costs will be deducted from your refund. Many of our products also require a re-stock fee that will be deducted from your refund if you decide to return an item.  See our Full Terms & Conditions.

Special Orders: Please understand that unless the leather color for the style you've chosen is specifically noted on the product page as "In-Stock", then the item, or items, are considered to be special order. These items are specifically produced to fill your order, and the leather is cut specially for your order. These items can be returned, however, a 50% deposit of the order amount is non-refundable. If you have any questions as to whether an item can be returned, please email us, or call us.

Full Grain Leather: Full Grain leather is leather that is not corrected, meaning that scars and natural markings are not "corrected" or buffed/sanded away as with Corrected Top Grain leather, or other more processed leathers. Natural scars and markings are celebrated as part of the natural beauty of Full Grain leather. Unless a scar affects comfort or is affecting the structural integrity of the leather, we will not repair, issue credits, replace parts or replace furniture for natural scars on full grain leather furniture.

Dimensions: All dimensions for our leather furniture are approximate. This is because padded, upholstered furniture can vary from stated dimensions due to the solid wood frames being wrapped in padding and having leather tightly wrapped around them. Unless dimensions are off by over 2 inches, we will not repair, issue credits, or replace furniture for normal dimensional variances.

Please do keep in mind that once your order has shipped, it cannot be cancelled without incurring shipping costs and re-stock fees. If you refuse an order, it will then fall under our standard return policy, where round-trip shipping costs will be deducted from your refund.

All returned products must be in the original packaging, and in original condition or additional charges may be applicable.

*NOTE: We cannot accept returns on items that have been modified, and certain products cannot be returned because neither our suppliers or us can take them back.

For damaged, or defective items, please see our section about damaged, or defective items.

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